Client Services Associate

Ludi is looking for a Client Services Associate who will be responsible for assisting in implementation of Ludi’s award-winning, SaaS technology, DocTime®. We are looking for someone who is motivated and can adapt quickly to be a part of our fun, fast-paced company.


  • Assist in client implementations by loading client data into the software input formats
  • Project work as needed to include HelpScout management, product testing, service calls, physician and approver training
  • QA the work of others at the direction of the Senior Director of Implementation
  • Ability to identify trends in contract review, critical thinking, and ability to manage up issues to the Senior Director of Implementation
  • Assist the Senior Director of Implementation in coordinating the timing of data loads, QA and client specific needs
  • Assist with client account needs as directed and supervised by the VP of Client Success

Job Skills & Requirements 

  • Knowledge of healthcare industry, to include physician-hospital contracts
  • Master’s preferred, 1-2 years of healthcare related experience
  • All new hires will be required to show proof of vaccination or proof of the first of the series of vaccinations for COVID-19 on their first day.
  • Articulate, resourceful and comfortable with communicating effectively with individuals at all levels from every part of the organization
  • Solid organizational skills and careful attention to detail
  • Strong writing, project management and organizational skills
  • Ability to work in home office environment and comfortable in early-stage company with fast pace
  • Flexible skillset, meaning to move from functional areas depending on support needed in early-stage company

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