The Challenge
Edgerton Hospital and Health Services, located in Edgerton, Wisc., wanted to streamline how they were tracking physician time. For many years, the process had been manual as they relied on paper logs and weekly emails from the medical staff coordinator.
About Edgerton Hospital and Health Services
- Rural hospital based in Edgerton, WI
- Founded in 1920 and has been serving local communities for over 100 years
- Services include: General and Specialized Surgery, Sleep Studies, Cardiopulmonary Services, Lab, Wound Care, Infusions, Pain Management Center, Pulmonology, Ear, Nose & Throat, Emergency & Urgent Care, Podiatry, Family Medicine and more
When he assumed the role of CEO at Edgerton, Marc Augsburger sought to optimize compliance around their physician time-tracking methods and knew the hospital needed a better solution.
Marc had spent eight years at a large regional hospital in the Midwest that had implemented Ludi’s DocTime solution during his tenure. He said he knew Ludi would solve their provider time-tracking issues, but reached out to see if Ludi could scale down to serve the specific needs of a smaller, standalone critical access hospital.
The Solution
After meeting with the Ludi Team and discussing his goals, Marc felt confident that Ludi’s approach to physician compensation administration and technology would be a great fit for Edgerton. In addition, he was impressed with the updates and features that had been added in the three years since he last used the product.
The Results
1. Savings on Staff Time – Immediate ROI
Marc calls Ludi’s technology a “huge timesaver” for his medical staff coordinator, as well as physicians. The coordinator no longer sends weekly emails just to end up with incomplete time logs at month’s end. As for physicians, they love having this time-tracking tool and told Marc that they can easily and quickly track a month’s time in minutes. They say the mobile application is intuitive to use and lets them focus on their work.
2. Increased Provider Satisfaction
Physicians have thanked Marc and his team for implementing Ludi because of its ease of use. They say that they no longer must type up their time and email it in but can click through a list of activities in the app, submit and be done with it. The ease-of-use makes time submissions easy and seamless. Edgerton physicians say they feel they can stay on top of submitting time instead of waiting until the end of the month and trying to go back and figure out which activities to log.
I wouldn’t choose any other system. I think Ludi gives me absolutely everything I need.
Marc Augsburger
CEO, Edgerton Hospital and Health Services
3. Ensured Compliance and Risk Abatement
Marc can rest easily knowing that he has data to access in the event of a compliance review. Ludi’s reporting and audit trail helps hospitals stay compliant and minimize potential Stark Law risk, creating peace of mind for stakeholders in hospital systems.
4. Ease of Implementation
Edgerton was especially impressed by the implementation process. The medical staff coordinator thought the process was simple and found it easy to gather the necessary information to set up the app. The templates were easy to follow, and the timeline was reasonable for setup.
One Final Note
Here’s what Marc says about his decision to partner with Ludi for a second time:
“I wouldn’t do anything differently. I wouldn’t choose any other system. I think Ludi gives me absolutely everything I need.”
He also marvels at the Ludi platform’s flexibility and how he saw it work both at a large regional group and at a small rural hospital.