Last Updated: August, 2021
Please read this Policy carefully, because by using the Site and/or Software, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the types of information and the manner in which we may collect, use, and disclose such information. If you do not agree to the terms of this Policy, please do not use the Site or Service.
We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. We encourage you to review this Policy from time to time to make sure that you understand how any information you provide will be used. We will provide notice, either on the Site or through other means, of any material changes in these Policies. Each time you access the Site or use the Service, the most recent version of the Policy will apply. Your continued use of the Site or Service following the posting of changes to these terms will mean you accept those changes.
We will ensure that all Personal Information (as defined below) that we collect and maintain will be (i) processed lawfully, fairly, and in a transparent manner; (ii) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (iii) adequate, relevant, and limited to what is necessary; (iv) accurate and kept up to date; and (v) processed in a manner that ensures appropriate security of the Personal Information, including protection against unauthorized or lawful processing and against accidental loss, destruction or damage.
If you are receiving access to the Software, it is because Ludi has entered into a contractual relationship with your employer or a health care institution with which you are contracted to perform services (herein the “Subscriber”). Pursuant to its agreement with Subscriber, the Subscriber may provide certain information about you directly to Ludi to facilitate the use of the Software. This information may include contact information, employment status, terms of your contract, medical specialty, payment information, hours worked, and the like. Ludi will use this information pursuant to its agreement with Subscriber. If you have any questions regarding the information that Subscriber provides to Ludi or concerns with how that information is used, please direct such inquiries to Subscriber.
II. Information We Collect
Personal Information You Provide to Us
When you register for, access, or use a component of the Service, we collect certain personal information, including a unique username and password. We may also receive certain personal information that you have previously provided to Subscriber, such as phone number, postal address, e-mail address, and National Provider Identifier. We may also collect and use any other information that you may provide while accessing or using the Service or communicating directly with us. All collectively referred to as “Personal Information”.
We only have access to and collect Personal Information that is provided by Subscriber or that you voluntarily give us by registering for an account, submitting content through the Service or via email or other direct communication from you.
Information Collected by Automated Means
Whenever you use the Site, we and/or our service providers, may use a variety of technologies that automatically collect information about how the Site is accessed and used (“Usage Information”). Usage Information may include, in part, the IP address from which the Site is accessed, browser type, operating system, the page viewed, the time, how many users visited the Site, and the website you visited immediately before the Site. This statistical data provides us with information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, which websites they are coming from and which hyperlinks, if any, they “click” on. Usage Information helps us to keep the Site user friendly and to provide visitors with readily accessible and helpful information. We may also use your Usage Information to troubleshoot issues with access or use of our Site and to improve the Service. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
We believe that such technology usage is fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
These “cookies” and other similar technologies like pixels, web beacons (also known as “clear GIFs”) and local storage may be used to collect information about how you use the Services and provide features to you.
Information provided by these cookies are essential to help us provide the Services in a manner that is adapted to each user’s specific needs. We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user’s legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
III. How Do We Use Your Information?
We will use your information to respond to you regarding the reason you contacted us and/or for the purposes identified expressly at the time of collection. We will also use your information as follows:
Registration – To use certain portions of the Software, a user will need to be registered to create an account with us. During registration, certain information about the user is required (such as a username and email address). This information is typically provided by the Subscriber to Ludi based on information you have previously provided the Subscriber. This information is used to facilitate your use of the Software, to contact you about the products/services on our Site and/or the components of the Service in which you have expressed interest or subscribed to and allow you to easily update your contract information.
To Understand Your Interests – For example, we may use your information to better understand what products or services interest you based on information we collect about you and your household.
To Improve Our Products and Services – We may use your information to enhance our Site and Software to serve you better.
To Respond to Your Requests, Chats or Questions – This may include responding to your feedback.
For Security Purposes – This could include protecting our company and our other customers. It may also include protecting the Site or the Software.
For Marketing Purposes. We may provide you with information about new products and special offers. We may use your information to serve you ads about products and offers. We may tell you about new features or updates. These might be third-party offers or products we think you might find interesting.
To Support Our Products and Services – This could include fulfilling your requests for products or services or involve the use of your information as necessary for the performance of the functions of the Software.
Law or regulatory obligations – Certain laws and regulations require us to maintain and disclose collected information.
Customer Service – Unless you ask us not to, we may contact you via email in the future to tell you about changes to our Service, changes to this Policy and/or new services being offered by us.
If at any time you wish that we cease communication with you, please notify us using the contact information provided below in the “Contact Us” section or as indicated in the electronic communication.
We will process your Personal Information for the purposes listed above on the basis of one or more of the following:
- The processing is necessary for the performance of a contract or for entering into a contract with you or Subscriber. Please note that where this is the case, we may be limited in our ability to cease using your information if it is still required for performance under the contract;
- The processing is necessary to comply with a legal obligation;
- You have given your consent (where we rely on this legal basis, we will always seek to obtain your consent separately as and when necessary).
IV. Do We Share Your Information?
Except as provided herein, we will not trade, rent, share, or sell your Personal Information to third parties.
Except as provided herein, unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization or Subscriber, except as necessary with our service providers and subcontractors in order to troubleshoot issues you may have with our Site, the Software, or your account. Only employees, service providers and subcontractors who need the Personal Information to perform a specific job are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.
We may disclose/share your information in the following ways:
- Through our Service. For example, we may display some of the information you submit through the Service to facilitate a transaction.
- With Our Business Partners. For example, this may include third parties that provide services related to our business.
- With Our Service Providers. We may share your information with third parties who perform services on our behalf. For example, this may include vendors and payment processors. It may also include companies that send emails on our behalf.
- With Subscriber. We may share your information with Subscriber to fulfill our obligations under Ludi’s agreement with Subscriber.
When transferring your Personal Information, we will take all appropriate steps to provide an adequate level of protection for your personal data in accordance with relevant legislation. These steps may include exercising audit and inspection activities in respect of the actions of those third parties in connection with the use of your personal data.
We may use non-identifiable anonymous data that is based on users’ access or use of the Site and/or Software that may be used by us to improve the Site and/or the Software. We may also use anonymized data based on your use of the Service and combine such de-identified data with data or other anonymous data (“Aggregate Data”). Aggregate Data may include information that describes the habits, usage patterns, survey responses and/or demographic information of users as a group but does not identify any particular users. We may provide anonymized data and Aggregate Data to our third-party collaborators and partners.
Your Access to and Control Over Your Information
For visitors to our Site, we offer you choices regarding the collection, use, and sharing of your Personal Information. Our Site does not currently respond to browser-based do-not-track signals. You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser’s Help menu to learn the proper way to modify your browser’s cookies setting.
If you disable cookies, some features of the Site may be disabled that make your site experience more efficient and some of our services may not function properly.
Users of our Site may do the following at any time by contacting us via the email address or other contact information provided on our Site:
- See what data we have about you; if any.
- Change or correct any contact information we have about you.
- Have us delete any data we have about you.
We do not charge for these services. Your request will be processed within 30 days of the date on which we receive it.
Please note that if you are using our Software, while we can identify the data we have about you, and change or correct any Personal Information that is incorrect, we may not be in a position to delete such data unless permitted by our agreement with Subscriber. Any concerns regarding the deletion or continued use of data should be addressed with Subscriber.
V. How We Store Your Information/International Data Transfers
Our goal is to dispose your information no longer than necessary for the purposes that we collect and use data. How long we hold your personal data for will vary. The retention period will be determined by various criteria including:
- The purpose for which we are using it – we will need to keep the data for as long as is necessary for that purpose; and
- Legal obligations – laws or regulation may set a minimum period for which we have to keep your personal data.
VI. What Steps Do We Take to Protect Your Information?
We take measures designed to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other types of misuse. To protect the confidentiality of Personal Information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Site and Service by any person using your password. Please advise us immediately if you believe your password has been misused. If you have reason to believe that your interaction with us is no longer secure, if you feel that the security of any account you might have with us might have been compromised, or if you suspect that someone else is using your account, please contact us immediately using the contact information provided below in the “Contact Us” Section. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information. To the extent the law of your jurisdiction allows for notification of a breach via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.
VII. Payment Information
We do not collect, store, or otherwise maintain any credit card information through the Site or Software. For users of the Software, we may receive bank account information to facilitate payments made by Subscriber to you. This information is typically provided by the Subscriber and subject to the terms of the agreement between Ludi and Subscriber. Except as required under the agreement with the Subscriber, Ludi does not use or disclose any bank account information to any third-party.
VIII. Does This Policy Apply to Other Websites Linked to Or from the Site?
IX. Do We Collect Information from Children Under the Age of 16?
The Site and the Service is not intended for use by children under the age of 16, and we do not knowingly collect or use any Personal Information from such children. If we become aware that we have unknowingly collected Personal Information from a child under the age of 16, we will make commercially reasonable efforts to delete such Personal Information from our database.
X. What If I Am a Resident of California?
California requires operators of websites or similar services to make certain disclosures to users who reside in California regarding their rights, specifically:
Shine the Light
For clarity, we will not trade, rent, share, or sell your Personal Information to third parties unless you ask or authorize us to do so. However, if we disclose Personal Information that is primarily used for personal, family, or household purposes of a California user to a third party for said third party’s direct marketing purposes, we will identify such third party along with the type of personal data disclosed, upon your request.
For further clarification, please refer to the “Contact Us” section below. Under California law, businesses are only required to respond to a user’s request once during any calendar year.
Some browsers give individuals the ability to communicate that they wish not to be tracked while browsing on the Internet. California law requires that we disclose to users how we treat do-not-track requests. The Internet industry has not yet agreed on a definition of what “Do Not Track” means, how compliance with “Do Not Track” would be measured or evaluated, or a common approach to responding to a “Do Not Track” signal. We have not yet developed features that would recognize or respond to browser initiated Do Not Track signals in response to California law. In the meantime, there are technical means to prevent some of the tracking. See Section “Your Access to and Control Over Your Information”.
Personal Data Rights
California consumers have the right to request access to their personal data, additional details about our information practices and deletion of their personal information (subject to certain exceptions). California consumers also have the right to opt out of sales of Personal Information, if applicable. We describe how California consumers can exercise their rights under the CCPA below. Please note that you may designate an authorized agent to exercise these rights on your behalf by providing written materials demonstrating that you have granted the authorized agent power of attorney. Please note that if an authorized agent submits a request on your behalf, we may need to contact you to verify your identity and protect the security of your personal information. We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the consumer about whom we collected personal information. We will not discriminate against you if you choose to exercise your rights under the CCPA.
- RIGHTS TO KNOW – You may request, no more than twice in a 12-month period, access to the specific pieces of personal data we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal information we have collected about you, the sources of such collection, the categories of personal information we share for a legitimate business or commercial purposes, and the categories of third parties with whom we share your personal information. You may make these requests by contacting using the contact information provided below in the “Contact Us” Section. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.
- COPIES OF PERSONAL INFORMATION – You may request, no more than twice in a 12-month period, transportable copies of your personal information that we have collected about you in the last 12 months. You may make these requests by contacting using the contact information provided below in the “Contact Information” Section. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.
- DELETION -You may request that we delete the personal information we have collected about you. Please note that we may retain certain information as required or permitted by applicable law. You may make these requests by contacting us using the contact information provided below in the “Contact Information” Section. After submitting your request, please monitor your email for a verification email. We are required by law to verify your identity prior to granting access to your data in order to protect your privacy and security.
This Policy and our privacy practices will be subject exclusively to the laws of the United States. Please note that our servers are located in the United States. We make no representation that this Policy and our practices comply with the laws of any other country or jurisdiction. Users of the Site who reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using the Site or Software, you consent to the transfer, processing, and use of your information outside of your country.
If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, the Site, our Software, and your information as collected, processed, and maintained through our Service may be included in the assets sold or transferred to the acquirer. You agree that we may transfer or assign the information we have collected about you in connection with any such event. In the event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred, or used.
XII. Contact Us
- The name, user ID, pseudonym, email address, or other identifier that you have used to use the Site or Service, or if you are not a registered user of the Service, or have not otherwise previously interacted with us, your first and last name and an address where we can correspond with you.
- State or Country in which you are located.
- Clear description of the information or content you wish to receive or to be deleted or corrected, or the action you wish to be taken; and
- Sufficient information to allow us to locate the content or information to be deleted, removed, or corrected.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request.
In addition, please note that, depending on the nature of your inquiry, request, or complaint, we may need to verify your identity before implementing your request and may require proof of identity, such as in the form of a government issued ID and proof of geographical address.
We will attempt to comply with your request as soon as reasonably practicable.