About the Role

Ludi is looking for an Account Manager to be a part of a growing team. Someone who is motivated and can adapt quickly to be a part of our fun, fast-paced company. If you are the ideal candidate, you…

• • Are a self-starter with the ability to own day-to-day tasks with little supervision, but know when to ask for help
  • Are a problem solver with the ability to turn a problem into a logical, well presented solution
  • Are detail oriented, but can take your head out of the weeds to see the bigger picture
  • Possess top-notch organization skills and work well under pressure
  • Very comfortable developing cross-functional relationships and presenting analyses to executive-level stakeholders

Responsibilities

• • Serve as a trusted business advisor to Ludi clients, support client needs, drive customer satisfaction and support the client in deriving value from their investment
  • Grow accounts through consultative service and account management as the champion for client experience; responsible for client contract renewals
  • Cultivate sales goals through consultative delivery of analytics to foster need for additional Ludi products
  • Responsible for cross-sales goal annually
  • Build and deliver on an annual account plan. Facilitate monthly meetings with executive sponsors and develop local relationships to support.
  • Develop solid professional relationships with executive champion, senior leadership team and relevant department leads to growth depth of Ludi at each account
  • Identify new business channels, opportunities at prospective organizations and additional sales opportunities into existing clients
  • Work with service team to resolve escalating service issues
  • Understand client needs and deliver necessary requirements to the product management lead so DocTime suite continues to be relevant for client needs
  • Serve as liaison for client and all Ludi departments, being the control tower for all client interactions with Ludi

Job Skills and Requirements

• • Two years of relevant healthcare and customer experience
  • In-depth knowledge of health care industry; Masters degree preferred.
  • Comfortable in an early-stage company environment – at ease with shifting priorities, unknowns and self-guided direction 
  • Ability to clearly articulate the leadership vision and requirements for a successful client relationship
  • Passion for client development, retention and delivering on promises
  • Proven ability to think creatively, innovate new concepts and partner with senior stakeholders and staff across the enterprise
  • Willingness to travel up to 10% of the time
  • Collaborative and cooperative work-style, and a desire to be part of an egoless team focused on results and outcomes
  • Articulate, resourceful and comfortable with communicating effectively with individuals at all levels from every part of the organization