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Account Manager

About the Role

Ludi is looking for an Account Manager to be a part of a growing team. Someone who is motivated and can adapt quickly to be a part of our fun, fast-paced company. If you are the ideal candidate, you…

    • Are a self-starter with the ability to own day-to-day tasks with little supervision, but know when to ask for help
    • Are a problem solver with the ability to turn a problem into a logical, well presented solution
    • Are detail oriented, but can take your head out of the weeds to see the bigger picture
    • Possess top-notch organization skills and work well under pressure
    • Very comfortable developing cross-functional relationships and presenting analyses to executive-level stakeholders


    • Serve as a trusted business advisor to Ludi clients, support client needs, drive customer satisfaction and support the client in deriving value from their investment
    • Grow accounts through consultative service and account management as the champion for client experience; responsible for client contract renewals
    • Cultivate sales goals through consultative delivery of analytics to foster need for additional Ludi products
    • Responsible for cross-sales goal annually
    • Build and deliver on an annual account plan. Facilitate monthly meetings with executive sponsors and develop local relationships to support.
    • Develop solid professional relationships with executive champion, senior leadership team and relevant department leads to growth depth of Ludi at each account
    • Identify new business channels, opportunities at prospective organizations and additional sales opportunities into existing clients
    • Work with service team to resolve escalating service issues
    • Understand client needs and deliver necessary requirements to the product management lead so DocTime suite continues to be relevant for client needs
    • Serve as liaison for client and all Ludi departments, being the control tower for all client interactions with Ludi

Job Skills and Requirements

    • Two years of relevant healthcare and customer experience
    • In-depth knowledge of health care industry; Masters degree preferred.
    • Comfortable in an early-stage company environment – at ease with shifting priorities, unknowns and self-guided direction 
    • Ability to clearly articulate the leadership vision and requirements for a successful client relationship
    • Passion for client development, retention and delivering on promises
    • Proven ability to think creatively, innovate new concepts and partner with senior stakeholders and staff across the enterprise
    • Willingness to travel up to 10% of the time
    • Collaborative and cooperative work-style, and a desire to be part of an egoless team focused on results and outcomes
    • Articulate, resourceful and comfortable with communicating effectively with individuals at all levels from every part of the organization

Want to join the Ludi Team?

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CASE STUDY: How a Physician-Owned Hospital Streamlines Admin & Improves Financial Outcomes w/DocTime®.