We're Looking For

Marketers, Designers, Product Managers, Data Analysts

About the Role:

The  Account Manager will be a part of Ludi’s growing Client Services team and lead strategic account management for Ludi’s client base. We are looking for someone who is motivated, passionate about physician strategy, and can adapt quickly to be a part of our fun, fast-paced company. If you are the ideal candidate, you…

• Are a self-starter with the ability to own their accounts and day-to-day tasks with little supervision, but know when to ask for help
• Have at least 5 years of experience in account management or physician strategy, including physician compensation and contract negotiation
• Have a proven track record of meeting or exceeding quota goals for an assigned book of accounts; extremely comfortable building partner relationships with clients
• Are the problem solver in your current workplace and/or social circle with the ability to turn a problem into a logical, well presented solution
• Very comfortable with large and small group presentations and demonstrations of products
• Know when to stand your ground, when to listen to others, and most importantly, how to effectively communicate to reach the best outcome for everyone
• Possess top-notch organization skills and work well under pressure
• Care about the small things that really do matter (grammar, formatting, etc.).

Responsibilities: 

• Reports to the Chief Strategy Officer and works with the Client Services team to build strategic account plans that meet client targets and performance goals
• Provide exceptional customer service to account hospital teams, and act as internal point of contact for Client Services, Product and Marketing teams
• Serves as primary contract for the client executive sponsor and directs triage for service issues
• Identify new business channels and opportunities at prospect organizations and additional sales opportunities into existing client base
• Serve as a trusted business consultant to Ludi clients
• Support the client in deriving value from their investment through reporting and analytics
• Own the process for renewing client agreements

Desired Skills & Experience: 

• Minimum 5 years’ experience in the health care industry, ideally in an account management/client services role. Physician experience a plus as is knowledge of physician-hospital contracts. Project Management a plus.
• Master’s degree preferred
• Proven problem-solving and relationship-building skills required to create, maintain and enhance customer relationships
• Comfortable working remotely and at ease with shifting priorities, unknowns and self-guided direction
• Passion for client development, retention and delivering on promises
• Proven ability to think creatively and critically, innovate new concepts and partner with senior stakeholders and staff across the enterprise as part of an egoless team focused on results and outcomes
• Articulate, resourceful and comfortable with communicating effectively with individuals at all levels from every part of the organization
• Proven analytical ability required to manage complex projects with multi-disciplinary teams
• Excellent project management and organization skills
• Proficiency with Excel, PowerPoint and CRM tools/databases
• Ability to be articulate in both verbal and written communications
• Willingness to travel up to 50%